Troubleshooting

  The first thing a course is going to do is ask the LMS for the SCORM API. A couple of things could happen... The course gets the SCORM API, all is well. The course doesn't get the SCORM API, and there c...

  This error message normally means that there's an issue with the zip file. Steps to fix: 1. Unzip the course package 2. Select all the folders / files within the course package and re-zip 3. This will cre...

Question A Dispatch client of ours received the following error message when they launch a course: "Unrecognized HTTP status returned from pre-launch configuration URL (404), the launch has been halted." An...

Question We create the course content through Rise Articulate and the quiz content through Storyline Articulate. I combined the two together (storyline into the Rise course at the end). But when I uploaded i...

  If you see a message asking you to "disable pop-up blocker", you'll need to consult your browser (linked below) on how to do so. Edge   Chrome Safari (iPhone details attached below) Firefox If you have any...

We're often asked about content authoring best practices. While we don't create content here, we see A LOT of it everyday.  Browsers - For the most part, as long as you have a modern browser, our software wi...

So. You launch your course...and get an error message: Oops! Page not found! It looks like the file you were looking for is missing or has moved. If you feel you reached this message in error, please let us ...

Question I have a Captivate course were there is an interaction that is reporting as “null”. How do I fix that? Answer There could be a few different reasons for this. 1. The interaction wasn't set up cor...

Question: What do these messages "No Launch Data Recorded" and "Launch Did Not End Cleanly" in the Launch History mean? Answer:  "No Launch Data Recorded" - This error is usually indicative of some type of c...

In Storyline, there is a setting where you can specify if you'd like to launch your course in a new browser window (or a new browser tab on mobile devices). Per their article here, when you launch a course i...

If you run into an issuing importing a Dispatch package in a third party LMS, the error may cite CDATA tags. The most common occurrence of this error has been with ORACLE based LMSs.   There's a quick fix fo...

Question: Does SCORM Cloud offer course certificates?   Answer: SCORM Cloud does not offer the ability to create course completion certificates. It is expected that they be built into the course itself durin...

Question: I received the error message below, can you please advise why this message is displaying and what can be done to restore my access?     Answer: If you receive this message, a few things could be go...

Question: Is it possible to block a user who keeps coming through a public invitation?   Answer: Unfortunately not. Anyone who has access to a public invitation can enter their first/last name and email addr...

At Rustici Software, we really value transparency. If something isn't running right on cloud.scorm.com, we really want you to know about it before your customers start letting you know. In the past, we relie...

Have you ever wondered why your Captivate courses are called "Captivate E-Learning Course" when you import them into SCORM Cloud?  Here is how you change that title prior to publishing so that you get the ac...

You did it.  You created a course and imported it into SCORM Cloud.  You click Launch and....nothing but a vague "oops" error.  Maybe even nothing at all? This can mean a few different things.  Some examples...

Recently, we received a support ticket citing: "I have a Captivate 8 course that shows only a Captivate icon and the statement "this project has expired" when I try to proof it in SCORM Cloud.  What could ca...

A few different things can cause this error.  The most common being: 1 – Not publishing as SCORM, AICC, xAPI, or cmi5 in your authoring tool.  If you’re unsure of whether your course is published to a certai...

If you run into errors when launching AICC content in SCORM Cloud, the first thing to confirm is that the course is pointing to the correct file in the course.au file.  To confirm this:  1) Unzip the package...

QuestionI’ve invited my learners to my course by sending an email invitation. I’m hearing from some learners that they did not receive the email invitation. What should they do?Answer:There are a few differe...

  We realize that not everyone loves blue and Clouds as much as we do, so we've made it possible for you to put your own mark on the SCORM Cloud player. You could paint it red, use Comic Sans as your font (b...

  UPDATE: SEE THE UPDATED ARTICLE ON OUR NEW LAUNCH AUTHORIZATION TYPE HERE   If you’ve received the "missing key missing key-pair-id query parameter or cookie value" message when trying to launch your SCOR...

I have just uploaded a course with a small correction in one of the resource nodes in my manifest XML however I get a parse error (I have checked every single file by copy/paste from the XML to a browser and...

Good Question from a SCORM Cloud User: If I do not receive  any "Logs and parser" warnings while importing my course into SCORM Cloud, does that mean the course is 100 percent compliant?   Good Question. If ...