Account Management

Locked out of your SCORM Cloud account? The quickest way to regain access is to use the "Forgot Password" option on the sign-in page here. Once logged in, you can adjust your lockout settings via the account...

You're now able to see a snapshot of usage per application on the Apps tab. 1 - Click the `Apps` tab 2 - Click `Details` for the application you need to see 3 - You'll be able to see the number of courses,...

You can now add your company's Privacy Policy in SCORM Cloud. To do so: 1. Click the Apps/API tab 2. Click "Detail" on the Application you're using 3. Scroll down to the "Player Settings" section. Here, yo...

Question: Is there any way to unequip the account so that once the limit is reached it will no longer allow new registrations? Answer: Yes! You can navigate to the Account tab -> Edit Account -> Select 'Do N...

QuestionI need to cancel my SCORM Cloud account, how do I do this?AnswerWhile we hate to see you go, we understand sometimes things have to come to an end. Just know that by cancelling  your account, you wil...

Need to change your credit card information? No problem! Just log in to your SCORM Cloud account and follow these easy steps. Click the Account tab Click Edit Account Select "Use New Credit Card" under the...

All communications from SCORM Cloud regarding your account will go to the billing contact email. Having this information current is important to ensure you are receiving useful information. If you would like...

You've tested your content in SCORM Cloud and are ready to go live. To help keep your test data and live data separated, you may want to set up a new realm. This lets you start fresh, and lets you keep a rea...

Question I have realms I would like to delete. How do I do this? Answer To delete realms, you must be must be the owner of that realm. To delete realms you will need to follow these steps:1. Click on 'Your R...

Since GDPR was announced, privacy issues are on everyone's mind, we wanted to let you know of the tools at your disposal to comply with requests you may receive as a Realm owner.  We've made it as easy as po...

Finding your current registration usage is really simple but before we dive into that, we’d like to give you a quick refresher course on what a registration is. A registration is an instance of a learner lau...

If you're running low on funds in your SCORM Cloud account, adding more is easy. Log in to your account and go to the Account tab. Select the 'Edit Account' tab from the top menu. Under the 'Change Payment ...

Changing your password in SCORM Cloud is really easy. Just log in to your SCORM Cloud account, and click Your User Account in the top right. From there, just confirm your current password, enter a new passwo...

On the Trial and Tester tiers, we give you 10 free active registrations to play around with to give you a taste of SCORM Cloud. You are free to use (and reuse) these 10 registrations as many times as you lik...

We recently added functionality to SCORM Cloud to support multiple realms under a single paid account plan.  What does this mean?  Realms are a way to organize the users, content, and applications you have r...

SCORM Cloud plans and pricing tiers have been updated as of today, August 1st, 2023. Our pricing plans need to modernize to continue evolving SCORM Cloud and provide you with more relevant features and funct...

QuestionHow do I pay for SCORM Cloud?AnswerGreat question. Upon choosing a paid plan, we will ask for your credit card information.  We won't charge your credit card until the end of your billing cycle.  Don...

If you'd like to review or remove any personal or private data that SCORM Cloud may have through your training records, don't worry.  We've got you covered! You can easily submit a request though the SCORM C...

We have received many inquiries over the years asking if we offer an e-Commerce layer as part of SCORM Cloud.  Unfortunately, we do not.  However, we do have many API clients that build an e-Commerce layer i...

Pricing displayed on the SCORM Cloud pricing table does not include sales tax. Sales tax is determined based on the shipping address we have on file and calculated based on state and local rates based on tha...

Question I want to change the roles of some users on my SCORM Cloud account, how do I do this?   Answer SCORM Cloud has three roles that grant different levels of access to your SCORM Cloud account. Users ca...

We frequently receive questions about how to adjust SCORM Cloud plans to better suit evolving needs. To help, we’ve created this quick step-by-step guide to updating your account. Steps to Change Your Plan L...

Tired of filing an expense report each month, or need to use a Purchase Order for your SCORM Cloud account? We do offer an option to pay for SCORM Cloud service in advance. Rather than charge a credit card e...

IntroductionIf you are experiencing issues with your login credentials or need to update your account information, such as changing your primary email address or assigning the correct role within your realm,...

You’ve signed up for a Trial, tested some courses, and decided to upgrade to a paid SCORM Cloud account. Transitioning is seamless, but following these best practices will help you get the most out of your n...

The Reserve Bank of India recently announced a new directive that requires banks, financial institutions and payment gateways to obtain additional approval for auto-renewables transactions worth over ₹5,000 ...

Question: When does our new billing month start? Answer: You can also see this information via the Account tab and click Billing Summary. Your bill will process on the day and time (UTC) specified on this pa...

We recently received a question about a “Rogue Realm” showing up in the users Cloud account.  If you see a Realm that you don’t recognize, it means that you were likely invited to take a training course prov...