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Canceling your SCORM Cloud account

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Question

I need to cancel my SCORM Cloud account, how do I do this?

Answer

While we hate to see you go, we understand sometimes things have to come to an end. Just know that by cancelling  your account, you will lose access to your data, courses and your learners.

If you find that you need to cancel your SCORM Cloud account, just follow these steps:

  1. Log in to your SCORM Cloud account

  2. Click ‘Account’  in the bottom left

  3. Click 'Edit Billing'

  4. Click ‘Trial

  5. Click ‘Save



If you are on a paid plan, we will charge you for your entire month of service upon cancellation, including any overages you may have accumulated.When you downgrade, you're going to see a popup that looks like this: 

 

If you would like to complete delete your account, you can do so by following the instructions here.

Remember, you can always create a new SCORM Cloud account anytime.  We'll be here if you ever need us in the future!

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  • Avatar
    Edward Leslie Mott

    I cancelled this and i am still being billed

  • Avatar
    Ryan Donnelly

    Hi Edward - I've emailed a few times for more information. Can you please answer the ticket?

    Thanks
    Ryan

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