Canceling your SCORM Cloud account

Question

I need to cancel my SCORM Cloud account, how do I do this?

Answer

While we hate to see you go, we understand sometimes things have to come to an end. Just know that by cancelling  your account, you will lose access to your data, courses and your learners. 

If you find that you need to cancel your SCORM Cloud account, just follow these steps: 

 

1. Log in to your SCORM Cloud account 
    
2. Click ‘Account’  in the bottom left
    
3. Click 'Edit Account'
    
4. Click ‘Trial’
    
5. Click ‘Save’

If you are on a paid plan, we will charge you for your entire month of service upon cancellation, including any overages you may have accumulated.

Please Note: If you move from a paid plan to the Trial tier, standard Trial limitations (5GB of storage and a 3-course maximum) will be applied immediately. If you currently exceed these limits, you must delete the necessary courses before the downgrade can be processed.

Billing and Final Charges: Upon cancellation of your paid plan, we will immediately process a final charge for your current month of service. This final invoice will include any overages accumulated during this period. Please note that displayed prices do not include any sales taxes applicable to your region.

If you would like to complete delete your account, you can do so by following the instructions here.

You'll receive a notification that the account has been cancelled.

Remember, you can always create a new SCORM Cloud account anytime.  We'll be here if you ever need us in the future!