Search

Troubleshooting

Common Troubleshooting Articles

  • Blocked SCORM Exit Postbacks with Google Chrome 80 and Above

    **Update - 10/09/2019** The Chrome team has decided to delay the rollout of this feature. They have confirmed that this will now go out with Chrome 80. Based on their release cadence of every 6 weeks, that s...

  • Using Engine Behind a Proxy or Load Balancer

    If you have your Engine instances behind a load balancer or reverse-proxy, there are certain issues that can arise if it is not configured properly. For example, you may be accessing the launch URL over http...

  • Removal of Trailing slash ( / ) in SystemHomePageUrl

    The problem In Engine 2016.1.22.831 we introduced a change that began trimming the trailing `/` from certain URL configuration settings, including SystemHomePageUrl. Because of this change, the actor and au...

  • SSL/TLS Offloading

    If you have your Engine instances behind a load balancer or proxy that does SSL termination, you can find yourself in the situation where the client's request to the launch URL uses https, but the player end...