"You Are Not Authenticated To Access This Content. Reason:{"Code":403,"Type":"Unknown","Message":"FORBIDDEN"}"


In March of 2020, we rolled out a new "Cookie-less" Launch Authorization type, Content Vault. You can read more about that here

There may be instances, where just changing the launch authorization isn't enough. You may have clients run into an error citing:

"You Are Not Authenticated To Access This Content. Reason {"Code":403,"Type":"Unknown","Message":"FORBIDDEN"}"

This error can be alleviated by updating
ipAddress validation flag

Updating this value through the User Interface

1. Click the Dispatch tab


2. Click Destinations


3. Click the Destination you wish to update


4. Click Edit


5. Uncheck "Enable IP address validation for this destination?"


Updating this value through the API

You'll set "ipAddress": false in the `LaunchAuthOptions` in your setDestination API call.

If you have any questions, you can send a message to

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  • Avatar
    Peter Hartshorn

    Good morning, I've found this information as a result of researching the error as seen for a customer. I am planning on providing them with this information, but unfortunately the link 'setDestination' results in a 404 error.

    Any chance of getting this information updated to provide valid links?


  • Avatar
    Ryan Donnelly

    Hi Peter-

    The link in the article has been updated. You can also find our documentation here:

    If you client has any questions, they can reach us at


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