"You Are Not Authenticated To Access This Content. Reason:{"Code":403,"Type":"Unknown","Message":"FORBIDDEN"}"

Ryan Donnelly

September 15, 2020 13:08

In March of 2020, we rolled out a new "Cookie-less" Launch Authorization type, Content Vault. You can read more about that here.

There may be instances, where just changing the launch authorization isn't enough. You may have clients run into an error citing:

"You Are Not Authenticated To Access This Content. Reason {"Code":403,"Type":"Unknown","Message":"FORBIDDEN"}"

This error can be alleviated by updating "ipAddress": false in the `LaunchAuthOptions` in your setDestination API call.

If you have any questions, you can send a message to support@rusticisoftware.com.

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Comments

Peter Hartshorn September 30, 2021 01:17

Good morning, I've found this information as a result of researching the error as seen for a customer. I am planning on providing them with this information, but unfortunately the link 'setDestination' results in a 404 error.

Any chance of getting this information updated to provide valid links?

Thanks

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Ryan Donnelly September 30, 2021 01:29

Hi Peter-

The link in the article has been updated. You can also find our documentation here: https://cloud.scorm.com/docs/v2/reference/swagger/#/dispatch/SetDestination.

If you client has any questions, they can reach us at support@rusticisoftware.com

Thanks!
Ryan

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