UPDATE: SEE THE UPDATED ARTICLE ON OUR NEW LAUNCH AUTHORIZATION TYPE HERE
If you’ve received the "missing key missing key-pair-id query parameter or cookie value" message when trying to launch your SCORM Cloud training, don’t fret. Here are some things you can try to help troubleshoot the problem and hopefully allow you to launch your training successfully.
1. Check that you allow pop-up windows.
Internet Explorer (select version from drop down)
Safari (iPhone details attached below)
2. Enable third party cookies.
Internet Explorer (select version from drop down)
3. Clear out your cache and cookies
4. If your company does a lot of site “blacklisting” you may want to get cloud.scorm.com moved to the approved sites list. You can also try using a different web browser, such as FireFox or Google Chrome.
Still experiencing trouble using SCORM Cloud, send us a support ticket and we’ll sort it out.