Follow

Missing key-pair Troubleshooting Guide

Avatar

 

UPDATE: SEE THE UPDATED ARTICLE ON OUR NEW LAUNCH AUTHORIZATION TYPE HERE

 

image001__5_.png


If you’ve received the "missing key missing key-pair-id query parameter or cookie value" message when trying to launch your SCORM Cloud training, don’t fret. Here are some things you can try to help troubleshoot the problem and hopefully allow you to launch your training successfully. 

 

1. Check that you allow pop-up windows.

Edge

Chrome

Safari (iPhone details attached below)

Firefox


2. Enable third party cookies. 

Edge

Chrome

Firefox

Safari (pre v13)


3. Clear out your cache and cookies

4. If your company does a lot of site “blacklisting” you may want to get cloud.scorm.com moved to the approved sites list. You can also try using a different web browser, such as  FireFox or Google Chrome.


Still experiencing trouble using SCORM Cloud, send us a support ticket and we’ll sort it out.

Was this article helpful?
2 out of 3 found this helpful
Have more questions? Submit a request
Powered by Zendesk