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Missing key-pair Troubleshooting Guide

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If you’ve received the "missing key missing key-pair-id query parameter or cookie value" message when trying to launch your SCORM Cloud training, don’t fret. Here are some things you can try to help troubleshoot the problem and hopefully allow you to launch your training successfully. 


1. Check that you allow pop-up windows.

Internet Explorer (select version from drop down)

Chrome

Safari (iPhone details attached below)

Firefox


2. Enable third party cookies. 

Internet Explorer (select version from drop down)

Chrome

Safari (iPhone details attached below)

Firefox


3. Clear out your cache and cookies

4. If your company does a lot of site “blacklisting” you may want to get cloud.scorm.com moved to the approved sites list. You can also try using a different web browser, such as  FireFox or Google Chrome.

We support the following browsers:

  • Firefox 2.0 and higher
  • IE 8 and higher
  • Safari 6.3.2 and higher
  • Chrome (all versions)


If you are using a browser other than the ones listed, you won’t have any luck with using this tips. You should probably upgrade your browser.

Still experiencing trouble using SCORM Cloud, send us a support ticket and we’ll sort it out.

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Comments

  • Avatar
    Alex

    is there a specific way to clear cache different to clearing general browser history

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    Adobe Presenter

    I'm launching a one week old course in IE 9 and Crome, I"m got this error even after following the checklist mentioned in your post. Currently uploaded projects are working fine. My ticket was raised here -> http://support.scorm.com/tickets/12436 

  • Avatar
    Jena LaWing

    Hi there, 

    Thanks for reaching out. We will continue to troubleshoot this issue for you from ticket 12436. Thank you!

    --

    Jena 

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