Two-factor authentication (2FA) adds an extra layer of security to your SCORM Cloud account. Once enabled, logging in will require both your standard password and a time-sensitive code generated by a mobile authentication app or sent via email.
Prerequisites
Before you begin the setup process, if you plan to use an app, you will need to download a time-based one-time password (TOTP) authenticator on your smartphone or tablet. Standard options include:
Google Authenticator
Microsoft Authenticator
Authy
Note for existing accounts: If you have not verified your email address yet, you will need to do that first. Simply click Verify next to your email address at the top of the Settings page.
Setup Instructions
1. Access your account settings:
Log in to SCORM Cloud. Click Settings under your name in the top left corner of the dashboard.
2. Initiate 2FA setup:
Scroll down to the Two-factor authentication section and click Enable 2FA. A setup window will appear prompting you to re-enter your email and password.
3. Select an authentication method
Choose your preferred method (Authenticator App or Email) and follow the on-screen prompts.
If using the authenticator app option, use the QR code to register a new one-time password.
4. Verify the connection:
Enter the 6-digit code from your authenticator app or email into the confirmation field on your computer screen and click Verify.
5. Save your recovery codes: Crucial for preventing account lockouts.
Upon successful verification, SCORM Cloud will provide a list of single-use recovery codes. Copy these codes and store them in a secure location, such as a password manager. If you ever lose your phone or accidentally delete your authenticator app, these codes are the only way to regain access to your account.
Logging In After Setup
Moving forward, your login process will require two steps. After entering your email address and password, you will be prompted to open your authenticator app (or check your email) and enter the current 6-digit code to complete the login.
If you have any questions or need assistance, please contact support@rusticisoftware.com.
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