Follow

Dispatch: "Failed to Receive Initial Pipe Message Error"

Avatar

Screen_Shot_2019-07-03_at_1.44.18_PM.png

  1. Is the Dispatch closed, disabled or expired? You can check this via the Dispatch tab.

  2. Has the course attached to the Dispatch been deleted?

  3. Are you on a Trial account? If so, have you maxed out your 10 re-settable registrations? If so, try clearing registrations. Details here.
  4. If the Dispatch is enabled / active, this normally means we're being blocked.

    Confirm that the client has:

    • Enabled third party cookies
    • Are allowing pop-ups
    • Whitelisted cloud.scorm.com and app.cloud.scorm.com

  5. On the SCORM Cloud end, you can try changing the launch behavior of the course. For example, if the course is launching in a New Window, change it to launch Frameset.

If you're still having issues, please send a message to support@rusticisoftware.com. We're happy to help.

 

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request
Powered by Zendesk