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Dispatch: "Failed to Receive Initial Pipe Message Error"

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  1. Is the Dispatch disabled or expired? You can check this via the Dispatch tab.

  2. Has the course attached to the Dispatch been deleted?

  3. Are you on a Trial account? If so, have you maxed out your 10 re-settable registrations? If so, try clearing registrations. Details here.
  4. If the Dispatch is enabled / active, this normally means we're being blocked.

    Confirm that the client has:

    • Enabled third party cookies
    • Are allowing pop-ups
    • Whitelisted cloud.scorm.com

  5. On the SCORM Cloud end, you can try changing the launch behavior of the course. For example, if the course is launching in a New Window, change it to launch Frameset.

If you're still having issues, please send a message to support@rusticisoftware.com. We're happy to help.

 

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Comments

  • Avatar
    Taymour Shawky

    So far it worked, but we are facing this error from mobile phones

    MissingKeyMissing Key-Pair-Id query parameter or cookie value

  • Avatar
    Ryan Donnelly

    Hi Taymour - I've updated your ticket with additional information and questions.

    Thanks
    Ryan

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