- Is the Dispatch closed, disabled or expired? You can check this via the Dispatch tab.
- Has the course attached to the Dispatch been deleted?
- Are you on a Trial account or has the account been downgraded to Trial due to a payment issue?
- Is your account set "Strict (Do Not Allow Overages)" and you've reached the registration limit for your 30 day period. You can check this via the Account tab > Edit Account page
- Does your course title or Destination contain special characters (i.e. "!" , "|" , "?", etc.)?
- If the Dispatch is enabled / active, this normally means we're being blocked
- Confirm that the client (or affected Learner) has:
- Enabled third party cookies
- Are allowing pop-ups
- Add cloud.scorm.com and app.cloud.scorm.com to their networks allow list
On the SCORM Cloud end, you can try changing the launch behavior of the course. For example, if the course is launching in a New Window, change it to launch Frameset / Frameset.
If you're still having issues, please send a message to support@rusticisoftware.com. We're happy to help.