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Content Controller V2.1 New Feature: Troubleshooting Tools

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You can now look up player debug logs, launch history, and the complete registration state for a particular learner and course, to help troubleshoot content and LMS issues.

To Access:

1. Within an account, click the Content tab

2. Click a course

3. Under the Troubleshooting section click Look Up Learner

4. Enter LearnerID

You'll see three sections

  • Debug logs - If you've created a debug package to troubleshoot issues within the launching LMS, it will be here 

Screen_Shot_2018-10-08_at_3.02.07_PM.png

 

Clicking a log will open a debug log that you can also share via the Share button.

 

Screen_Shot_2018-10-08_at_3.01.30_PM.png

 

  • Launch History - Here you'll be able to view the launch history for a registration.


    Screen_Shot_2018-10-08_at_3.02.07_PM.png

    Screen_Shot_2018-10-09_at_10.14.30_AM.png


  • Registration State - Here you'll be able to view the registration state for a registration


    Screen_Shot_2018-10-08_at_3_24_26_PM__1_.png
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