You can now look up player debug logs, launch history, and the complete registration state for a particular learner and course, to help troubleshoot content and LMS issues.
1. Within an account, click the Content tab
2. Click a course
3. Under the Troubleshooting section click Look Up Learner
4. Enter LearnerID
You'll see three sections
- Debug logs - If you've created a debug package to troubleshoot issues within the launching LMS, it will be here
Clicking a log will open a debug log that you can also share via the Share button.
- Launch History - Here you'll be able to view the launch history for a registration.
- Registration State - Here you'll be able to view the registration state for a registration