Dispatch: Incorrect Names In Reporting

Question: My Dispatch reporting is showing incorrect Learner Names.
First Name = Learner
Last Name = Unknown
Why is that?


Answer: This normally means the launching LMS isn't providing the Learner Name. To confirm what the LMS is sending, you should set up a Dispatch debug package. Details in the link below.

Debug SCORM Dispatch on target LMS

If you need any assistance with the debug package just send us a message at



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