Question: My Dispatch reporting is showing incorrect Learner Names.
First Name = Learner
Last Name = Unknown
Why is that?
Answer: This normally means the launching LMS isn't providing the Learner Name. To confirm what the LMS is sending, you should set up a Dispatch debug package. Details in the link below.
Debug SCORM Dispatch on target LMS
If you need any assistance with the debug package just send us a message at support@rusticisoftware.com