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Troubleshooting an "Oops" error message

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You did it.  You created a course and imported it into SCORM Cloud.  You click Launch and....nothing but a vague "oops" error.  Maybe even nothing at all? This can mean a few different things.  Some examples:

  • The file being referenced by the imsmanifest.xml file may not be in the package OR it’s referenced incorrectly (404 error) 
  • There could be a formatting issue with a file name (i.e. ellipsis in the file name or a casing mismatch) (404 error) 
  • HTTP vs. HTTPs protocol error (i.e. SCORM Cloud is served HTTPS but the asset being referenced is attempting to be served over HTTP
  • There are insufficient permissions to access the asset if the asset is hosted on an external site (401 / 403 error)

1) The best way to diagnose the error is by launching the course in Chrome or Firefox (I prefer Chrome).

2) Navigate to the slide where you encountered the error, right click, and select inspect.

3) Select console in the pop up window.  Any errors will appear on this tab.

In the example above (right click to enlarge it), the course is looking for an asset that isn't included in the course package, but is referenced in the imsmanifest.xml file.  To fix, you'll need to either republish the course or drop the asset in the folder specified in the error.

If using Firefox, use the instructions here to open up the web console.

If using Internet Explorer, use the instructions here to open up developer tools.

As always, if you have any questions, please contact us at support@rusticisoftware.com.

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    Jennifer Ctr Anoia

    SO helpful! Wish I had discovered this a year ago! Thanks so much!

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