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Internet Explorer and SCORM Cloud Troubleshooting

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Having issues with SCORM Cloud and using Internet Explorer? Don’t fret, we’re here to help. Before you submit a support ticket, take a look at these helpful hints to troubleshoot SCORM Cloud in Internet Explorer.

It’s important to note that SCORM Cloud supports modern versions of IE. Upgrading might help. 

Enable third party cookies

  1. In Internet Explorer, select the Tools  button, and then select Internet options.

  2. Select the Privacy tab, and under Settings, select Advanced and choose if you want to allow, block or be prompted for first and third party cookies.

Deleting you Cache and Cookies

  1. In Internet Explorer, select the Tools  button, point to Safety, and then select Delete browsing history.
  2. Select the Cookies and website data check box, and then select Delete.

Add cloud.scorm.com as a trusted site

  1. In Internet Explorer, click Tools, click Internet Options, and then click the Security tab.
  2. In the Select a Web content zone to specify its current security settings box, click Trusted Sites, and then click Sites.
  
If your company does a lot of site “blacklisting” you may want to get cloud.scorm.com moved to the approved sites list. You can also try using a different web browser, such as  FireFox or Google Chrome. 
 
Still experiencing trouble using SCORM Cloud in IE, send us a support ticket and we’ll sort it out. 
 
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Comments

  • Avatar
    Alex

    I have followed all these actions I also unticked the https box in trusted sites (step 6 in adding cloud corm) to trusted sites to allow http from scorm still I have the same pop up box saying content authorization failed

  • Avatar
    Jena LaWing

    Hi Alex- 

    Thanks for reaching out. We will be troubleshooting this issue from your support ticket. 

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