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Content Controller Troubleshooting: Enable Registration Instancing

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Content Controller Duplicate Registrations

A problem that affects a small percent of our Content Controller users is the creation of extra or duplicate registrations when a learner launches a course. We've added an option to enable Registration Instancing per Destination via the Advanced tab on the Account page to help. This flag can be used to improve compatibility with LMSs that do not fully support suspend data.

To enable:

1. Navigate to the Account

 

advanced_instancing.png

2. Under Destination Settings, click `Edit'

edit_destination_settings.png

3. Uncheck `Enable Registration Instancing' and `Save'

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As always, if you have any questions, please feel free to contact us at support@scorm.com.

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