If you have ever wondered what happens after your integration is done and you have a support issue.  Here is some valuable information...

http://docs.google.com/a/scorm.com/Doc?id=dd2b2ff_5g2pg39cn&invite=cw3f286

Note that we recently made the change to use Zendesk as our helpdesk software.  Basecamp will still be used to manage communication during the integration, but once the integration is done, we will use Zendesk.

Thank you,

Joe